Effective Date: September 30, 2025 This Refund & Replacement Policy (“Policy”) explains how AspirePoint (“we,” “us,” or “our”) handles refunds, replacements, and return eligibility for products purchased through aspirepoint.net (the “Site”). By purchasing from our Site, you agree to this Policy. This Policy forms part of and should be read together with our Terms of Service. 1. Acceptance of Terms 1) When refunds or replacements are available We offer refunds or replacements only in the following cases: A. Order delays (no tracking updates / order expired beyond): 30 days (U.S. orders) B. Delivered but not received If tracking shows “delivered” but the package was not received, you must provide a non-delivery certification from your local carrier/postal authority. Without proof, refunds/replacements cannot be issued. C. Damaged products Must be reported within 30 days of delivery. Requires valid photo or video evidence of the damage.
 Action: Replacement or refund. D. Incorrect or missing items Must be reported within 30 days of delivery. Requires photo or video evidence of what was received.
 Action: Replacement or refund. E. Order cancellations Orders canceled before processing/shipping are eligible for a full refund. Once processing or shipping has begun, cancellation is not guaranteed. 2) Eligibility window Refund/replacement requests must be made within 9 days of payment. Orders older than 90 days are automatically ineligible, regardless of reason. 3) Return shipping costs If an item is defective, incorrect, or damaged: AspirePoint covers return shipping (or provides a prepaid label when applicable). For any other requested return (if authorized): customer pays return shipping. Items returned without prior authorization will not be accepted. 4) Proof & evidence required To process a claim, please provide: Your order number Photos or videos showing the issue Carrier certification (only if claiming non-delivery) Claims submitted without sufficient proof cannot be processed. 5) Chargebacks Refunds must go through AspirePoint directly. If a chargeback is filed without contacting us first, we will contest the chargeback using proof of fulfillment (tracking, delivery confirmation, and communications). 6) Exclusions We do not offer refunds/replacements for: Packages delayed due to customs clearance Packages returned due to incorrect addresses provided by the customer Packages held or destroyed by customs due to local import restrictions Used wellness items (unless defective or damaged) 7) Contact us To request a refund or replacement, contact:
help.aspirepoint@yahoo.com Include your order number, a brief description of the issue, and supporting photos/videos.