Refund Policy
Effective Date: December 30, 2025
This Refund & Replacement Policy (“Policy”) explains how AspirePoint (“we,” “us,” or “our”) handles refunds, replacements, and return eligibility for products purchased through aspirepoint.net (the “Site”). By purchasing from our Site, you agree to this Policy. This Policy forms part of and should be read together with our Terms of Service.
1. Acceptance of Terms
By placing an order on our Site, you acknowledge and agree to this Refund & Replacement Policy and its conditions.
1) When refunds or replacements are available
We offer refunds or replacements only in the following cases:
A. Order delays (no tracking updates / order expired beyond):
United States orders:
30 days
B. Delivered but not received
If tracking shows “delivered” but the package was not received, you must provide a non-delivery certification or written confirmation from your local carrier or postal authority.
Without this proof, refunds or replacements cannot be issued.
C. Damaged products
Must be reported within 30 days of delivery.
Requires clear photo or video evidence showing the damage.
Action: Replacement or refund.
D. Incorrect or missing items
Must be reported within 30 days of delivery.
Requires photo or video evidence of what was received.
Action: Replacement or refund.
E. Order cancellations
Orders canceled before processing or shipping are eligible for a full refund.
Once processing or shipping has begun, cancellation is not guaranteed.
2) Eligibility window
Refund or replacement requests must be submitted within 9 days of payment.
Orders older than 90 days are automatically ineligible for refunds or replacements, regardless of reason.
3) Return shipping costs
If an item is defective, incorrect, or damaged, AspirePoint will cover return shipping or provide a prepaid return label when applicable.
For any other authorized return, the customer is responsible for return shipping costs.
Items returned without prior authorization will not be accepted.
4) Proof & evidence required
To process a claim, you must provide:
Your order number
Photos or videos clearly showing the issue
Carrier certification (only for delivered-but-not-received claims)
Claims submitted without sufficient proof cannot be processed.
5) Chargebacks
Refunds must be requested directly through AspirePoint.
If a chargeback is filed without contacting us first, we reserve the right to contest the chargeback using proof of fulfillment, including tracking information, delivery confirmation, and customer communications.
6) Exclusions
We do not offer refunds or replacements for:
Packages delayed due to customs clearance
Packages returned due to incorrect or incomplete addresses provided by the customer
Packages held, seized, or destroyed by customs due to local import restrictions
Used wellness or recovery items, unless defective or damaged upon arrival
7) Contact Us
To request a refund or replacement, please contact us at: